FAQ's

Frequently Asked Questions

Dataman FAQ's

Device Programming - FAQ's


Here are answers to common questions in relation to the services provided, however if the answer you're looking for isn't here please call us on +44 (0)1300 320719 or email via our contact form.

1. Do you have a "set-up" charge?
2. Do you have a minimum order quantity or charge?
3. What methods of payment do you accept?
4. Do you offer credit facilities?
5. What quality system(s) and standards do you employ?
6. Where can you ship to?
7. What ink colours do you offer for ink marking programmed devices?
8. What is your policy on samples?

 

Do you have a "set-up" charge?
Generally Dataman Device Programming does not charge for setting up however for very small jobs a minimum charge applies.


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Do you have a minimum order quantity or charge?
The minimum order charge is £40.00. This is the "per job" charge which is our charge for processing a quantity of parts at one time.


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What methods of payment do you accept?
Payment Options
You may pay by credit or debit card, alternatively we accept payment via cheque, BACS and for International payments by Sterling, Euro and Dollar Telegraphic Transfer.


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Do you offer credit facilities?
If you are a UK registered company, you may apply for a business credit account. In order for us to extend 30 day credit terms, please complete the form below and return it to us by fax on +44 (0)1300 321012 or by email to sales@dataman.com:

Description
Credit Application

Version
2007 Revision

Size
22.8KB

File
Download


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What quality system(s) and standards do you employ?

ISO9001:2008

  • Company Quality System

ISO14001:2004

  • Environmental Management System

EIA-481-D

  • 8mm Through 200mm Embossed Carrier Taping and 8mm & 12mm Punched Carrier Taping of Surface Mount Components for Automatic Handling

J-STD-033A

  • Handling, Packing, Shipping and Use of Moisture/Reflow Sensitive Surface Mount Devices

JESD625-A

  • Requirements for Handling Electrostatic-Discharge-Sensitive (ESDS) Devices

IEC61340-5-1

  • Electrostatics — Part 5-1: Protection of electronic devices from electrostatic phenomena — General requirements

EIA-556-B

  • Outer Shipping Container Label Standard


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Where can you ship to?
Anywhere in the world (DHL, FedEx, TNT and UPS are our primary couriers).


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What ink colours do you offer for ink marking programmed devices?
Our skilled team can offer a number of colours including Black, Blue, Gold, Green, Orange, Silver, Violet, White and Yellow.


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What is your policy on samples?
We firmly believe that comprehensive testing of a sample programmed device is the best possible method to identify any misunderstanding by either customer or supplier. For this reason, Dataman Device Programming are pleased to program sample devices (maximum 5) entirely free of charge to UK customers. Overseas customers may be asked to pay carriage costs only.


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11/09/2017
Is it more cost effective to buy your own programmer? Whatever your programming needs, you'll find the solution at Dataman from only £295.

ISO-9001-logo ISO-14001-logo

Registered in England No: 2775568. Registered office:
Dataman Programmers Ltd, Unit 2 Newton Hall
Dorchester Road, Maiden Newton, Dorset, DT2 0BD
© 2017 Dataman Programmers Ltd. All Rights Reserved